FAQ

Frequently Asked Questions

Shipping

How long does delivery take?
UK orders typically arrive within 7-15 business days. We process orders within 1-3 business days before dispatch.

Is shipping really free?
Yes. Free standard shipping on all UK orders, no minimum spend.

Do you ship internationally?
Yes, we ship worldwide. International orders typically take 10-25 business days depending on destination. Customs duties may apply.

Orders & Returns

What is your returns policy?
We offer a 30-day returns window from the date you receive your order. Items must be unused and in original packaging.

Can I cancel my order?
Contact us as soon as possible. If your order hasn't been dispatched we can cancel it. Once dispatched, our standard returns policy applies.

My item arrived damaged. What do I do?
Email us with a photo of the damage and your order number. We'll get it sorted fast — either a replacement or full refund.

Products

How do I track my order?
Once dispatched you'll receive a confirmation email with a tracking number.

What payment methods do you accept?
All major cards, PayPal, Apple Pay, and Google Pay.

Still have a question? Get in touch and we'll respond within 24 hours.